Terms and Conditions

Introduction

You (you or End User or your or Buyer or Customer) are required to read and accept all of the terms and conditions laid down in this terms and conditions (Terms or Agreement) and the linked Privacy Policy, before you may use www.suurasa.com (Site or website or SUURASA or we or our). The Site allows you to browse, select and purchase clothing, apparels and accessories (Goods or Products or Services).

These Terms are effective upon acceptance and governs the relationship between you and SUURASA (Company) including the sale and supply of any products on the Site. If this Terms conflicts with any other document, the Terms will prevail for the purposes of usage of the Site. If you do not agree to be bound by this Terms and the Privacy Policy, you may not use the Site in any way. For the purposes of this Terms the term ‘Acceptance’ shall mean your affirmative action in clicking on ‘check box’ and on the ‘continue button’ as provided on the registration page or such other actions that implies your acceptance including but not limited to the use of this website as well as making any purchase on this website.

Regular Revisions: The Company may amend this Agreement and/or the Privacy Policy at any time by posting a revised version on the Site. All updates and amendments shall be notified to you via posts on website or through e-mail. The revised version will be effective at the time we post it on the Site, and in the event you continue to use our Site, you are impliedly agreeing to the revised Terms and Privacy Policy expressed herein.

Substantial Change: In addition, if the revised version of this Agreement includes a Substantial Change, we will provide you with prior notice of such change as per the notification preferences provided by you. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this Agreement. For the purpose of this Agreement, the term “Substantial Change” means a change to the terms of this Agreement that materially reduces your rights or increases your responsibilities.

Contract: These Terms, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the site (or any future site operated by the company, you accept these terms and conditions). In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. If this Terms conflicts with any other document, the Terms will prevail for the purposes of usage of the Site.

Communication: As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change. By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below. You are required to provide details pertaining to your address and contact details in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and serve you efficiently.

Description of Services

In the Site, we provide users with access to clothing, apparels and accessories that can be purchased at the price mentioned on the Site.

General

This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the Terms hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that the Company shall not be responsible for any data lost while transmitting information on the internet. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.

Membership Eligibility

The Site is only available for use of persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use the Site only with the involvement of a parent or guardian.

Your Account

In consideration of your use of the Site, you agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

If you use the Site, you are responsible for maintaining the confidentiality of your account and password. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account shall not be entertained by the Company. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

Your Information (or any items listed):

Your Information is defined as any information you provide to us or other users of the Site in the registration process, in the review/feedback area, social media channels, emails etc. or through any e-mail feature in any form including but not limited to text and pictures. You are solely responsible for Your Information, and in accordance with certain features of the Site we may only act as a passive conduit for your online distribution and publication of Your Information.

Solely to enable us to use the information you supply us with, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your Information in accordance with this Agreement and/or our Privacy Policy.

Equipment

The User shall be responsible for obtaining and maintaining telephone, computer hardware and other equipment needed for access to and use of the Site and all charges related thereto. The Company shall not be liable for any damages to the User's equipment resulting from the use of the Site.

Colours

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

Wash & Care Instruction

We make every effort to provide you the information regarding how to take care of your clothes and details on the type of product purchased by you. We issue standard labels for all our products and customer should read the product description (available on the website) for specific instructions on taking care of the product. We will not be liable for any liability arising out of general instructions on the label or lack of such instructions.

Electronic Communications

When You use the Site or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with You by email or by an electronic record on our Site which will be deemed adequate service of notice / electronic record.

License and Site Access

We grant you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by us to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by us.

Links

The Site or third parties may provide links to other World Wide Web (WWW) sites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Pricing Information in case of sale by us

Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion.

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

In the event that we accept your order the same shall be debited to your credit card/or other available account. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order for any reason after we have processed the payment, the said amount will be reversed back to your credit card/or other available account. No refunds shall be applicable on the orders made by the User under the Cash on Delivery (COD) option.

Cancellation by Us

Please note that all orders placed with us are subject to availability and some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also cancel the delivery upon three unsuccessful attempt towards delivery at your mentioned address by our delivery agents. Upon cancellation in the manner abovementioned, you shall be provided Store Credit after deducting applicable costs arising out of the failed attempts to deliver your package.

Cancellations by the User

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order. If the order has been processed, and in transit we will do our best to cancel the order however the same shall be subject to deduction of applicable costs. If the stage of dispatch is such that the order cannot be cancelled, the customer will have to accept the product upon delivery and return the same as directed in the website.

A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty-four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

Fraudulent /Declined Transactions

We may constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to initiate legal process and to recover the cost of goods, collection charges and lawyer’s fees from persons using the Site fraudulently.

In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, we reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.

Payment Details

You agree, understand and confirm that the payment details provided by you for availing of services on the Site will be correct and accurate and you shall not use the payment details which is not lawfully owned by you, i.e. in a payment transaction, you must use your own details.

You further agree and undertake to provide the correct and valid payment details to us. Further the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any fraud including but not limited to mirroring of website. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Disclaimer of Warranty 

All content, products, and services on the site, or obtained from a website to which the site is linked (linked site) are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

Limitation of Liability 

The company and its subsidiaries, affiliates, officers, employees, agents, shareholders and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, opportunity, goodwill, use, data or other intangible losses (even if the company has been advised of the possibility of such damages), resulting from use of the site, sale and supply of goods content or any related/unrelated services and other services offered on the site from time to time.

Indemnity

You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.

Billing

The price of our merchandise is inclusive of the GST. The tax rate applied to the order will be the combined tax rate for both state and central tax rates in accordance with the address where the order is being shipped. We reserve the right to collect taxes for shipping charges wherever applicable.

 

Intellectual Property

The content available on this website is under worldwide copyright protection laws and hence is the sole property of SUURASA. Modification, misuse, translation or creation of derivative work on the basis of website content is highly prohibited and will attract legal proceedings.

The intellectual property contained herein including all trademarks, product design, and website design is exclusive property of SUURASA and Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes without express written permission unless these Terms allow for the same.

Shipping and Delivery

We normally despatch all our orders within 48-72 hours of receiving the order. We deliver the products throughout the world using our logistic partners DHL, Blue Dart, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination. Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer door.

The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Apart from the shipping time, in case the product has to be tailored to meet the customers requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.

Domestic Orders:

The following conditions are applicable for shipping within India.

Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of placement of order.

We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during public holidays.

International Orders:

The following conditions are applicable for shipping International Orders.

Shipping charges are additional for international orders as applicable and shall differ from country to country and service providers.

 Mandatory Requirements for shipping:

Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate numbers to ensure proper delivery.

Suurasa will make all efforts to deliver your purchased items in minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider.  

Suurasa shall and cannot be liable for any damages/loss due to lack of proper shipping information.

At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of this) & check with the security desk.

We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Customs Duty: For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that, duties and taxes if any are to be borne be by the customer only.

For any further clarifications or information please write to contact@suurasa.com

Miscellaneous

No Partnership: None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company and you shall have no authority to bind the Company in any manner whatsoever.

Notice: Except as explicitly stated otherwise, any notices shall be given by electronic mail to contact@suurasa.com or to the email address you provide to us during the registration process (in your case). notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. in such case, notice shall be deemed given 3 days after the date of mailing.

Severability: If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement.

Entire Agreement: This Agreement sets forth the entire understanding and agreement between you and us with respect to the subject matter hereof.

In the Company’s sole discretion, it may transfer its rights and obligations under this Agreement without your prior express consent. If you breach this Agreement, and the Privacy Policy or the documents they incorporate by reference and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the aforesaid.

Termination: The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement.

Survival: Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Agreement.

Arbitration

If any dispute arises between you and the Company during your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, and the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration shall be Jaipur. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

Governing Law

This Agreement, and the Privacy Policy or the documents they incorporate by reference shall be governed and construed in accordance with the laws of India, with exclusive jurisdiction conferred on the courts at Jaipur.