Privacy Policy
Introduction
This Privacy Policy explains how www.suurasa.com (hereinafter referred to as Site or we or our) collects, uses, shares and processes your (you or End User or your or Buyer or Customer) information.
The Site is only available for use of persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use the Site only with the involvement of a parent or guardian.
By accessing our Site, you acknowledge reading and understanding the policies which includes the Privacy Policy, the Terms of use, as well as the User Agreement and hence agree to be bound by the terms stated below.
Privacy Guarantee
We agree that we will not sell or rent your personal information (name, location, e-mail address, debit/credit card information) to third parties for their marketing purposes without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of third party that may have directed you to our website and vice versa.
Only those of our employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution initiated internally and post our internal investigation.
Collection of Information
When you use our Site, we receive and store any information you enter on our Site or give us in any other way. Our primary goal in doing so is for the purposes of provisioning our services to serve you better.
Information you give us: In general, you can browse the Site without revealing any personal information about yourself. To fully use our Site, you will need to register using our online registration form and to provide us with your name, date of birth, contact number, email id, user id, password, residence / place of business information, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the Site. You always have the option to not provide information by choosing not to use a particular service or feature on the Site.
Automatic Information: We may automatically track certain information about you based upon your activities on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.
Cookies: We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow and measure promotional effectiveness. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
Payments Information: If you decide to use online payment services for the purchase of items, we may collect some additional information, such as a billing address, a credit/ debit card number and a credit/ debit card expiration date and/ or other payment instrument details and tracking information.
Complaints/Feedback: If you choose to post on our social media channels, review us on our platform including review of our products listed on Apple App Store, Google Play Store or other message areas or leave feedback for other users regarding our products, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. We also may choose to display any complaints/ feedback or remove it altogether from our platform.
Communications: If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
Use of Your Information
We use your information to facilitate the services you request. We use your information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to:
- resolve disputes;
- troubleshoot problems;
- help promote safe transactions;
- collect payments owed;
- measure consumer interest in the services provided by us;
- inform you about online and offline offers, products, services, and updates;
- customize your experience;
- detect and protect us against error, fraud and other criminal activity;
- enforce our User Agreement;
and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.
Marketing and Communications: You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Site's content and product offerings, and customize the Site's content, layout, and services. If you become a registered member of our Site or share with is your email, you will be able to receive promotional emails regarding latest offers and discounts from us. You may also receive such communication if you have made a purchase as a guest user.
Custom Experience: To make our Site as effective and enjoyable as possible, the computers that operate it collect certain information each time you visit. This data may include: the IP address of the user accessing our Website (i.e. the unique I.D. number of the user's computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the site the user last visited before linking to our Site, how long the user accessed our Site in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how our Site is being used. We may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.
You agree that we may use your above information to tailor our Site response to your interests, contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Site.
Disclosure of Your Information
We may use various outside agencies (third party service providers) to make our Site operate which includes our delivery partners and Site operators. Some of these third parties may need access to your information in order to make the services provided through our Site. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Site. However, third-party service providers may collect anonymous information about your visits to our website, and your interaction with our products and services to target advertisements for goods and services.
We cooperate with law enforcement and regulatory inquiries to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and other Users. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your information without notice.
Security
To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable security practices and procedures and current internet security methods and technologies in compliance with Information Technology Act, 2000 and rules made there under.
Changes in Policy
We reserve the right to update this policy without notice to keep up with regulatory requirements and industry practices. Any non-material change will take effect immediately upon posting of an updated Privacy Policy. Only significant changes in the Privacy Policy will warrant a notice. Your continued use of our website indicates your acceptance of this policy – however if you do not agree to our Privacy Policy – you may contact us to close any account you may have created.
Contact Details
Name and contact details of the entity collecting and retaining your information is as follows:
Applicable Law and Jurisdiction
This privacy policy shall be governed by the laws of India and shall be subject to Jaipur, India jurisdiction.